Privacy Policy

Effective Date: June 5, 2025

At www.cclhub.com.au, we prioritize your privacy and are committed to safeguarding your personal information. This Privacy Policy outlines how we collect, use, disclose, and protect your data when you interact with our website and services.

If you have any questions or concerns about this policy or your personal data, please contact us at info@cclhub.com.au.

Information We Collect

We collect information to provide and improve our services. This includes:

• Personal Information: When you create an account, enroll in a course, or contact us, we may collect details such as your name, email address, phone number, and billing information.
  
  
• Payment Information: For course purchases, we utilize Stripe to process payments securely. Your credit or debit card details are handled by Stripe and are not stored on our servers.
  
  
• Usage Data: We gather information about your interactions with our website, including IP addresses, browser types, pages visited, and time spent on the site. This helps us analyze trends and enhance user experience.
  
  
• Cookies and Tracking Technologies: We use cookies to remember your preferences, understand site usage, and tailor content. You can manage your cookie preferences through your browser settings.
  
  

How We Use Your Information

Your information is used to:

• Provide Services: Facilitate course enrollments, process payments, and deliver customer support.
  
  
• Enhance User Experience: Personalize content, improve website functionality, and understand user behavior through analytics.
  
  
• Communicate with You: Send updates, promotional materials (with your consent), and respond to inquiries.
  
  
• Ensure Security: Detect and prevent fraudulent activities and maintain the integrity of our services.
  
  

Account Management

When you register on our website:

• Account Creation: Your personal information is used to set up and manage your account, enabling access to courses and personalized content.
  
  
• Profile Maintenance: You can update your account details at any time. Keeping your information current helps us serve you better.
  
  
• Account Security: Protect your login credentials and notify us immediately of any unauthorized use.
  
  

Third-Party Services

We collaborate with trusted third parties to enhance our services:

• Stripe: Processes payments securely. Stripe’s Privacy Policy
  
  
• Google Analytics: Analyzes website traffic to help us understand user interactions. Google’s Privacy Policy
  
  
• Google Ads and Meta Ads: Deliver targeted advertisements based on your interests and site interactions. Google Ads Data Protection | Meta’s Privacy Policy
  
  

These partners are obligated to protect your information and use it solely for the purposes specified.

Cookies and Tracking Technologies

Cookies are small files stored on your device that help us enhance your browsing experience. They enable us to:

• Remember your login status and preferences.
  
  
• Understand how you use our site to improve functionality.
  
  
• Deliver relevant advertisements.
  
  

You can manage or disable cookies through your browser settings. Note that disabling cookies may affect site performance and your user experience.

Data Security

We implement robust security measures to protect your personal information, including:

• Encryption: Data transmitted between your device and our servers is encrypted.
  
  
• Secure Payment Processing: All payments are handled by Stripe, ensuring compliance with industry standards.
  
  
• Access Controls: Only authorized personnel have access to your personal data, and they are bound by confidentiality obligations.
  
  

Despite these measures, no system is entirely foolproof. We encourage you to use strong passwords and protect your account credentials.

Children’s Privacy

Our services are intended for individuals aged 13 and above. We do not knowingly collect personal information from children under 13. If we become aware of such data collection, we will take steps to delete the information promptly.

Your Rights and Choices

You have the right to:

• Access and Correction: Review and update your personal information through your account settings.
  
  
• Data Deletion: Request the deletion of your personal data, subject to legal and contractual obligations.
  
  
• Opt-Out: Unsubscribe from marketing communications by following the instructions in our emails or contacting us directly.
  
  

To exercise any of these rights, please contact us at info@cclhub.com.au.

International Data Transfers

As we operate globally, your information may be processed outside your country of residence. We ensure that such transfers comply with applicable data protection laws and that your information remains protected.

Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. We will notify you of significant changes through our website or direct communication. Your continued use of our services after such updates constitutes acceptance of the revised policy.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please reach out to us:

Email: info@cclhub.com.au
Website: www.cclhub.com.au