Refund Policy

Cancellation and Refund Policy : CCLHUB

Know about refund policy

CCLHUB is an online learning platform which provides online interpreting courses for students sitting CCL Test. CCL HUB has an amazing team of experts ready to guide the user with the right vocabulary, sentence structure, composition, latest syllabus and technique about the NAATI Exam. One-On-One coaching class is provided to student as our experts understand the importance of personalized guidance.  Our mission is to support NAATI’s vision for a connected community without language barriers.

As we are online based learning portal, payment is done online through payment gateways. Once you pay for the course, you get a login credential which gives you access to our CCL Learning Materials. Talking about the refund policy, the price you pay for the course is non-refundable. Once you get enrolled in the course, then there will be no cancellation and no refund unless:

    1. there is technical error
    2. Overcharge 

NAATI Cancellation Policy

NAATI has changed its cancellation and refund policy from 1 July,2019. The main changes they made in their policy is now you are able to select the test date by yourself when you make your payment which you were not able to do it previously.

Cancellation Policy

The NAATI will charge you a certain cancellation fee if you cancel your test. If you cancel the test and wish to sit for another NAATI test, then you need to make a new application.

Due to the changes made by NAATI, all sessions are closed 5 weeks prior to the test date. This means a test cannot be rescheduled within 5 weeks immediately before a test.

The following rules apply:

  • If you request a cancellation more than 5 weeks before the test date, the cancellation fee is 25% of the test fee- 75% of your payment will be refunded.

  • If you request a cancellation within 5 weeks of the test date (35 days or fewer), the cancellation fee is 100% of your test fee i.e you won’t get any refund.

  • If you do not attend the test then it is considered a cancellation and no test fee will be refunded.

  • You may ask for 75% refund or test reschedule to a later date without being charged, if you provide enough evidence in following case: Serious injury, hospital admission, Bereavement, Hardship, Trauma

  • Test cancellation application can be sent to finance@naati.com.au in writing.

CCLHUB refund transfer form